Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website pizzas-pequods.world, including all content, features, products, and services offered through the Site.

By visiting, browsing, registering an account, or placing an order through our Site, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, that you have obtained verifiable parental or guardian consent;
• You have the legal capacity to enter into a binding contract under applicable United States law;
• You are not barred from receiving services under any applicable federal, state, or local law;
• You will comply with these Terms and all applicable laws, rules, and regulations.

If you are using this Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall refer to both you personally and that entity.

We reserve the right to amend, modify, or update these Terms at any time. Continued use of the Site following the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Description of Services

Pequod's Pizza is a food service business operating in the United States. Through our website pizzas-pequods.world, we offer the following services and features:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery of food and beverage items, including but not limited to pizzas, appetizers, salads, beverages, and desserts.
• Menu Information: We provide detailed information about our food offerings, including descriptions, ingredients, pricing, and nutritional data where available.
• Account Management: Users may create and manage personal accounts to track orders, save preferences, and receive personalized communications.
• Promotions and Offers: We may offer special promotions, coupons, loyalty rewards, or discounted pricing from time to time through the Site.
• Customer Support: We provide digital and telephone-based customer support for inquiries, complaints, or feedback related to our products and services.
• Catering Services: Subject to availability, we may offer catering services for events and large group orders, which may be subject to additional terms and conditions.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

The availability of menu items may vary by location, season, and supply. We make no guarantee that any specific menu item will be available at the time of your order. In the event that an ordered item is unavailable, we will notify you and provide appropriate alternatives or a full refund of the amount paid for that item.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a condition of your use of the Site, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use of your account;
• Use the Site solely for lawful purposes and in compliance with these Terms;
• Promptly update any information you have provided to ensure it remains accurate and complete;
• Pay all charges associated with your orders in a timely manner;
• Treat our staff and service representatives with courtesy and respect.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Site or services:

• Fraudulent Orders: Placing orders with no intention to pay, using stolen payment information, or engaging in any form of payment fraud;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other user accounts, or our internal systems or networks;
• Harmful Code: Uploading, transmitting, or distributing any viruses, malware, ransomware, trojan horses, worms, or any other malicious code or software that may damage, disrupt, or interfere with our Site or services;
• Scraping and Data Mining: Using automated tools, bots, scrapers, or similar data gathering technologies to extract data from the Site without our prior written consent;
• Interference: Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure or otherwise interfering with the proper working of the Site;
• False Information: Providing false, misleading, or inaccurate information, including false reviews, fake accounts, or fabricated complaints;
• Harassment: Harassing, threatening, intimidating, or abusing any employee, contractor, or representative of Pequod's Pizza;
• Intellectual Property Infringement: Copying, reproducing, distributing, or otherwise misappropriating any content, trademarks, logos, or other intellectual property from our Site without express written permission;
• Resale of Services: Reselling, sublicensing, or otherwise commercially exploiting our services or platform without prior written authorization;
• Illegal Activities: Using our Site or services in connection with any illegal activity, including but not limited to money laundering, fraud, or any activity that violates applicable federal, state, or local law;
• Minors' Data: Collecting or harvesting any personally identifiable information from the Site, including account names, without authorization, particularly information relating to individuals under the age of 13, in violation of the Children's Online Privacy Protection Act (COPPA).

Violation of any of the above prohibitions may result in immediate termination of your account, cancellation of pending orders, and where appropriate, referral to law enforcement authorities. We reserve the right to seek all available legal remedies in such cases.

4. Account Registration and Security

To access certain features of the Site, including order history and saved preferences, you may be required to create an account. When creating an account, you agree to provide truthful and accurate registration information. You are responsible for maintaining the confidentiality of your password and account credentials and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any actual or suspected unauthorized use of your account. We will not be liable for any losses arising from unauthorized access to your account resulting from your failure to maintain the security of your credentials.

We reserve the right to suspend or terminate your account at any time and for any reason, including if we believe that you have violated these Terms or that your use of the account poses a security risk to us or other users.

5. Intellectual Property Rights

All content available on the Site, including but not limited to text, graphics, images, logos, icons, photographs, audio clips, video clips, digital downloads, data compilations, and software, is the exclusive property of Pequod's Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including the Copyright Act of 1976 (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

The Pequod's Pizza name, logo, and all related marks are registered or common law trademarks of the Company. You are expressly prohibited from using these marks without our prior written consent. All other trademarks not owned by us that appear on the Site are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for personal, non-commercial purposes and to place orders for food and beverage items. This license does not include:

• Any resale or commercial use of the Site or its contents;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the Site or its contents;
• Any downloading or copying of account information for the benefit of another business;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our intellectual property terminates the license granted herein and may constitute copyright and trademark infringement under federal law, exposing you to significant civil and criminal penalties.

6. Payment Terms

6.1 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable federal, state, or local sales taxes, which will be calculated and displayed at checkout based on your delivery address or pickup location. You are responsible for the payment of all taxes applicable to your order.

6.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as may be indicated on the Site. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including applicable taxes, delivery fees, and service charges.

6.3 Order Confirmation

Your order is not confirmed until you receive an electronic order confirmation from us. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, product unavailability, or suspected fraudulent activity. In the event of a cancellation, you will receive a full refund using the original payment method.

6.4 Refunds and Chargebacks

Our refund policy is as follows: if you receive an incorrect or unsatisfactory order, you must contact us within 24 hours of delivery or pickup at [email protected]. We will review your claim and, at our discretion, offer a replacement order, store credit, or refund. Initiating a chargeback with your financial institution without first contacting us may result in the suspension of your account and referral to a debt collection service.

6.5 Delivery Fees

Delivery fees, if applicable, will be disclosed prior to the completion of your order. Delivery fees are non-refundable unless the cancellation is due to our error or service failure.

7. Food Allergen and Nutritional Disclaimer

Our food products are prepared in kitchens that handle common allergens, including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, and fish. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is entirely free from allergens. Customers with severe food allergies should exercise caution and contact us directly before placing an order.

Nutritional information provided on the Site is estimated and may vary based on ingredient sourcing, preparation methods, and portion sizes. We do not make any medical or dietary representations regarding our food products.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR FREE OF OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT ON THE SITE;
• WARRANTIES THAT DEFECTS, IF ANY, WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES.

Some states do not allow the disclaimer of implied warranties, so some of the above disclaimers may not apply to you. In such states, our liability shall be limited to the greatest extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PEQUOD'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or information;
• Loss of goodwill or reputation;
• Business interruption;
• Personal injury or property damage arising from your access to or use of our Site or services;
• Any unauthorized access to or use of our servers or any personal or financial information stored therein;
• Any bugs, viruses, or other harmful code transmitted through the Site by third parties.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PEQUOD'S PIZZA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its respective officers, directors, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Site or services;
• Your violation of these Terms or any applicable law, regulation, or third-party right;
• Your submission of any inaccurate, false, or misleading information;
• Any dispute or transaction between you and any third party;
• Your negligence or willful misconduct;
• Any claim that your use of the Site caused damage to a third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such matter. You may not settle any claim without our prior written consent.

11. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Pequod's Pizza. We provide these links solely as a convenience and do not endorse, sponsor, or assume any responsibility for the content, privacy policies, or practices of any third-party website or service.

You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, or services. We encourage you to review the terms and privacy policies of any third-party websites or services that you visit through links on our Site.

We also utilize third-party payment processors to handle transactions. By submitting a payment, you agree to be bound by the terms and privacy policies of the applicable payment processor. We are not responsible for errors or omissions by third-party payment processors.

12. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our Site and services. By using the Site, you consent to the data practices described in our Privacy Policy. Our privacy practices are designed to comply with applicable federal law, including the Federal Trade Commission Act (15 U.S.C. § 45), as well as applicable state laws including, where applicable, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

13. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Site or services (collectively, "Disputes") shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without giving effect to any choice of law or conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to personal jurisdiction and venue in such courts.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. The Site is controlled and operated from the United States, and we make no representations that the Site or services are appropriate or available in other locations.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Pequod's Pizza at [email protected] and provide written notice of your dispute, including a description of the nature and basis of the claim and the relief sought. We will attempt to resolve the dispute through good-faith negotiation within thirty (30) days of receiving your notice. If the dispute cannot be resolved informally within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES INDIVIDUAL ARBITRATION OF DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS.

Except for claims that qualify for small claims court, you and Pequod's Pizza agree that any Dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The arbitration shall be conducted in English, in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator shall have authority to award any relief available at law or equity, except that the arbitrator shall have no authority to award punitive damages in excess of what is expressly permitted by statute, or to order injunctive or declaratory relief benefiting persons other than the parties to the arbitration.

14.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of that party's intellectual property rights or confidential information.

15. Term and Termination

These Terms shall remain in full force and effect while you use the Site or maintain an account with us. We reserve the right to terminate or suspend your access to the Site and any account associated with you, with or without cause and with or without notice, effective immediately, for reasons that include but are not limited to:

• Violation of any provision of these Terms;
• Provision of false, fraudulent, or misleading information;
• Engagement in prohibited activities as described in Section 3;
• Requests from law enforcement or government agencies;
• Unexpected technical or security issues;
• Non-payment for services rendered.

Upon termination, your right to use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

If you wish to terminate your account voluntarily, you may do so by contacting us at [email protected] and requesting account deletion. We will process your request within a reasonable time, subject to the retention requirements of applicable law.

16. Changes to Terms

We reserve the right to revise, amend, or update these Terms at any time and for any reason at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In cases of material changes, we may provide additional notice through email or a prominent notice on the Site.

Your continued access to or use of the Site after the effective date of any revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree to the revised Terms, you must stop using the Site and, if applicable, close your account by contacting us at [email protected].

We encourage you to review these Terms periodically to stay informed of your rights and obligations. It is your responsibility to check for updates, and we disclaim any liability for your failure to do so.

17. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or in conflict with any law or regulation by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be deemed deleted from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the challenged provision, to the extent possible. The headings used in these Terms are for convenience only and shall have no legal effect on the interpretation of these Terms.

18. Waiver

No failure or delay by Pequod's Pizza in exercising any right, power, or remedy under these Terms shall constitute a waiver of that right, power, or remedy. No waiver by us of any breach of these Terms shall be deemed a waiver of any subsequent breach of the same or any other provision. Any waiver must be in writing and signed by an authorized representative of Pequod's Pizza to be effective.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Pequod's Pizza with respect to your use of the Site and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, regarding such subject matter.

No oral or written statement, representation, or inducement made by any party shall vary or modify the terms of this agreement unless expressly agreed to in a signed writing by duly authorized representatives of both parties.

20. Force Majeure

Pequod's Pizza shall not be held liable for any delay or failure in performance of any part of these Terms or the services provided hereunder to the extent that such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, pandemic, epidemic, acts of terrorism or war, government regulations, labor disputes, power outages, internet or telecommunications failures, or other similar events ("Force Majeure Events"). We will use commercially reasonable efforts to minimize the impact of any Force Majeure Event and resume normal service as quickly as practicable.

21. Accessibility

Pequod's Pizza is committed to making our Site accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as applicable requirements under the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any difficulty accessing our Site or services due to a disability, please contact us at [email protected] so we can assist you and work to improve our accessibility.

22. Electronic Communications

By using the Site or communicating with us electronically, you consent to receive communications from us electronically, including by email and through notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing and promotional communications at any time by clicking the "unsubscribe" link in any such communication or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or service-related messages regarding your account and orders.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please do not hesitate to contact us using the information below: